What to Do When You Get a NO-SHOW!!

Hey there guys!

Steve Salvia from blackwing.com.au

And in today’s video, I’m going to show you what TO do… and what NOT to do – if you get a NO-SHOW at your office.

There’s some certain things you should do… and certain things you definitely avoid that’ll not only make your client stick…

But build an ADVOCATE as well!

This should be fun.

Let’s keep it rolling!

So I was on a Focus 20 Session the other day…

That’s a Fast-Track Focus session where I roll up my sleeves and jump in and be as valuable as I possibly can in 20 minutes or so with my clients.

You know, fix one specific problem there and then on the call! 

And we were talking about conversions… and people NOT turning up to a meeting.

And the question came up…

“Steve – How Do You Handle A No Show…?“

And it’s a great question so I thought this might help.

See, I reckon there’s 3 different ways you can handle a NO SHOW:

1. You can Ignore it (but then there’s NO INCOME…) 
2. React Angrily – (but that just gets them OFFSIDE…) 
3. Show some Empathy & Compassion for the situation (and maybe make a REAL Friend!!)

They didn’t just blow you off!

People aren’t normally rude…

Most people just aren’t intrinsically built that way… 

Normally there’s a good reason for someone not showing up..

So instead of over-reacting…

Why not OVER – EMPATHISE! And make a friend.

Send them a quick TEXT… 

“Hey John, just checking in… We had our appointment today at 2.30pm… 

You’re normally right on time  / you said you were going to make it…”

IS EVERYTHING OK…? ARE YOU ALL GOOD…?”

Try it next time and see how quick they respond and apologise and make another time to meet again…!! ☺

If we said to them – 

“HEY!!! We’ve got a 24 Hour cancellation policy…. and we’ll be sending a Bill…”

Well, it’s not a good look and you’d probably lose the client. (or you’ll both feel Awkward/ or Bad at the least)

Instead – reach out with Empathy.

Reach out with Interest, Care & Concern.

Let’s remove the EGO out the equation and put your HEART IN it instead!!! 

So that’s it for this week’s Blackwing BOOST YOUR Business tip.

If you liked what you’ve heard or you can relate to any of this to your business, do me a quickie and hit the like & share buttons!

That’d really help me spread the word and hopefully help some other financial planners who come across this issue as well.

But right now, I’ve got a quick question for you.

Thinking about the last NO SHOW you had…

Which of these methods did you use (or was closest to what you did) in your response to the NO SHOW…?

Or did you do something else maybe?

Which of these points appeals to you the most…?

I’d love to know your thoughts.

Just find the comments box in here somewhere and I’d love to continue the conversation with you there.

Anyway, that’s it for now.

If you like to know more about these Client Retention Strategies or anything else’s to Grow or Scale your business…

Just reach out to me on Facebook or LinkedIn or the Website… 

Go and ‘stalk’ me on social media and I’ll be happy to jump in and help if I can.

OK, take good care,

Stay awesome…

This is Steve Salvia from Blackwing Profit…. OUT!